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NCERT · Class 12 · Business Studies

Chapter 8: Controlling

Practice each question, then open the answer or worked solution.

Very Short Questions NCERT Business Studies Solutions Class 12 Chapter 8

5 questions
Q1Written answer

Explain the meaning of controlling.

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Worked solution

Controlling is referred to as the process of evaluation of the work that is done. It is all about setting standards for the work and then comparing the actual work that is done with the standard. It ensures that all the activities in an organisation are performed as per the decided plan.

Q2Written answer

Name the principle that a manager should consider while dealing with deviations effectively. State any one situation in which an organisation’s control system loses its effectiveness.

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Worked solution

The principle that should be adopted to deal with deviations is management by exception. An organisation’s control system loses effectiveness when standards are not able to be defined in quantitative terms. For example, job satisfaction will be different for different employees.

Q3Written answer

State any one situation in which an organisation’s control system loses its effectiveness.

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Worked solution

A control system is bound to lose its effectiveness whenever the standards cannot be defined in quantitative terms, thereby making it difficult to measure deviations happening between actual and standard performance. For example, job satisfaction cannot be described in quantitative terms as it is different for different employees.

Q4Written answer

Give any two standards that can be used by a company to evaluate the performance of its Finance & Accounting department.

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Worked solution

Standards that are used by a company for evaluating the performance of the Finance and Accounting department are as follows:

1. Liquidity

2. Flow of Capital

Q5Written answer

Which term is used to indicate the difference between standard performance and actual performance?

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Worked solution

The deviation is the term that is used to indicate the difference between standard and actual performance.