Chapter 5: Consumer Rights

Q11Written answer

Critically examine the progress of the consumer movement in India.

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Ans: In India, there has been a substantial change in consumer awareness. Since its beginnings, the consumer movement in the country has progressed significantly. The consumer movement did not have much strength before the enactment of COPRA (Consumer Protection Act) in 1986, but it has been significantly empowered since then. The establishment of consumer courts and consumer organisations was a significant step. In contemporary India, however, the consumer redressal procedure is complicated, costly, and time-consuming. It is time-consuming to file cases, attend court hearings, hire lawyers, and complete other procedures. There are about 700 consumer organisations in India, but only about 20-25 of them are well-organized and run efficiently.

Q12Written answer

Match the following.

(i)	Availing details of ingredients of a product	(a)	Right to safety
(ii)	Agmark	(b)	Dealing with consumer cases
(iii)	Accident due to faulty engine in a scooter	(c)	Certification of edible oil and cereals
(iv)	District Consumer Court	(d)	Agency that develops standards for goods and services
(v)	Consumers International	(e)	Right to information
(vi)	Bureau of Indian Standards	(f)	Global level institution of consumer welfare organisations

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Ans:

(i)	Availing details of ingredients of a product	(e)	Right to information
(ii)	Agmark	(c)	Certification of edible oil and cereals
(iii)	Accident due to faulty engine in a scooter	(a)	Right to safety
(iv)	District Consumer Court	(b)	Dealing with consumer cases
(v)	Consumers International	(f)	Global level institution of consumer welfare organisations
(vi)	Bureau of Indian Standards	(d)	Agency that develops standards for goods and services

Q13Written answer

Say True or False.

(i) COPRA applies only to goods.

(ii) India is one of the many countries in the world which has exclusive courts for consumer redressal.

(iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Court.

(iv) It is worthwhile to move to consumer courts only if the damages incurred are of high value.

(v) Hallmark is the certification maintained for the standardisation of jewellery.

(vi) The consumer redressal process is very simple and quick.

(vii) A consumer has the right to get compensation depending on the degree of the damage.

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Ans: False

Ans: True

Ans: False

Ans: True

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